Refund Policy


Policy Introduction and Applicable Scope

This Refund Policy is formulated to standardize the full-process return and refund service rules of our beauty e-commerce platform, protect the legitimate consumption rights and interests of all global registered users and shopping customers, and provide clear, transparent, and standardized after-sales service guidelines for all order transactions. This policy applies to all completed purchase orders generated on the official platform, covering all product categories including makeup, skincare, fragrance, and beauty tools, as well as all user groups shopping in global service areas. All return applications, refund reviews, fund settlement, and exception handling processes are implemented in strict accordance with this unified policy standard to ensure fair, standardized, and humanized after-sales service for every customer.
As a customer-centric online beauty retail platform, we fully understand the personalized and experiential attributes of beauty product consumption. Different from rigid after-sales rules of traditional e-commerce platforms, our refund policy is formulated with high inclusiveness and flexibility, fully respecting users’ personal experience feelings and independent consumption choices. We establish a relaxed and worry-free after-sales mechanism to eliminate users’ shopping concerns and enhance the sense of security and satisfaction of cross-border beauty shopping.

60-Day Free Return Service Rule

We provide a universal 60-day free return and refund service for all commodities sold on the platform. The valid return period starts from the official signing date of the user’s package, providing users with a full two-month product experience and evaluation cycle. Within the valid return period, users can freely apply for return and refund services for any products that do not meet personal use expectations, with no threshold restrictions, no order amount limits, no product category restrictions, and no hidden binding conditions.
Users can initiate return applications for various reasonable reasons including unsatisfactory product use effect, inconsistent color matching with expectations, inappropriate skin adaptation effect, redundant purchase, personal preference changes, and product effect not matching daily use needs. We fully respect every user’s subjective experience and personalized aesthetic needs, and do not set arbitrary return restrictions or rigid review standards. This long-cycle free return mechanism fully reflects our confidence in product quality and sincere service attitude towards global customers.
All return services initiated by users in line with the policy standards are completely free of charge. The platform fully bears all return shipping fees, commodity inspection fees, and after-sales processing fees. Users do not need to bear any additional costs during the whole return and refund process, realizing zero-cost after-sales experience. Whether it is a single low-priced product or multiple high-value commodity combinations, they all enjoy the same free return service guarantee.

Return Application and Verification Process

Users can initiate return applications independently through the official website personal order background or official customer service channels within the valid return period. After submitting the return application, users need to send back the original ordered products in accordance with the unified return specifications, ensuring that the returned goods are consistent with the order products in terms of model, specification, and quantity. Users should properly protect the product packaging and accessories during the return transportation process to avoid unnecessary damage affecting the return review progress.
After receiving the returned package, our professional warehouse inspection team will conduct comprehensive and rigorous verification of the returned products. The inspection scope includes the consistency between returned goods and order information, product integrity, degree of use, original packaging and accessory completeness, and whether the products have artificial damage or excessive use traces that affect secondary sales. The inspection standards are unified for all global users, ensuring the fairness and standardization of return review work.
For all returned products that meet the policy specifications and pass the warehouse inspection, we will immediately activate the official refund processing procedure. For individual non-conforming return applications caused by excessive product use, artificial damage, missing accessories, and man-made secondary damage, we will issue a detailed review failure explanation and inform users of the specific non-compliant reasons, ensuring transparent and traceable every review link.

Unified Refund Processing Cycle

After the returned products pass all inspection and verification procedures, we will complete the fund refund and settlement within 5 to 10 working days. All refund funds are settled in unified USD currency, consistent with the user’s order payment currency standard, ensuring that the refund amount is accurate, transparent, and consistent with the actual payment amount. The 5-10 working days refund cycle is a unified global standard, with no regional differentiated processing, no user hierarchical distinction, and no priority settlement for specific orders.
Since all platform orders enjoy permanent free global shipping services, there is no shipping fee deduction, handling fee deduction, or service fee deduction in the refund settlement process. For full-order return applications, we will fully refund the total actual payment amount of the order; for single-product return applications in combined orders, we will accurately calculate and refund the corresponding proportion of the actual payment amount according to the unit price of individual products, ensuring zero error in fund settlement.
Users can check the real-time refund processing progress, fund settlement status, and refund completion records through the official website personal order center throughout the refund cycle. All refund data is fully recorded and permanently retained, providing users with traceable consumption after-sales records and effectively protecting users’ fund security and consumption rights and interests.

Applicable Scenarios and Exception Specifications

All beauty product categories sold on the platform are applicable to the free return and refund policy, including daily makeup products, functional skincare commodities, niche and classic fragrances, and professional beauty tools. No product category is excluded from the after-sales guarantee scope, realizing full-category after-sales protection for platform commodities. Users can apply for returns and refunds according to personal experience for any product that fails to meet usage expectations, fully enjoying flexible and humanized after-sales services.
In terms of exception handling, we have standardized and reasonable judgment standards to balance user rights and platform operating norms. Normal trial use traces generated by users’ routine product experience will not affect the pass of return review; only products with serious artificial damage, large-area use consumption, lost original packaging and complete accessories, and obvious secondary sales impairment will be judged as non-compliant for return.
For product quality problems, packaging damage, product leakage, wrong delivery, and missing goods caused by platform operation errors and product quality defects, we will take full responsibility, actively complete return confirmation and refund processing, and provide users with efficient and satisfactory after-sales solutions. We always adhere to the principle of responsibility attribution, ensuring fair and reasonable handling of all after-sales exceptions.

Long-Term After-Sales Service Commitment

We always adhere to the customer-first after-sales service concept, taking the 60-day free return and 5-10 working days efficient refund mechanism as the fixed long-term service standard of the platform. In the continuous operation process, we will continuously optimize the return and refund processing process, improve the professional level of inspection and after-sales teams, shorten the problem processing cycle, and improve the overall efficiency of after-sales services. We are committed to providing every global user with secure, worry-free, and high-quality after-sales protection, making every beauty shopping experience pleasant and reassuring.