Shipping Policy


Overview of Shipping Service

This Shipping Policy governs all logistics and delivery services provided for every order placed through our online beauty retail platform. Designed to deliver transparent, consistent, and customer-centric shipping standards for global shoppers, this policy outlines the complete operational rules for order processing, product dispatching, packaging standards, global delivery timelines, and logistics exception handling. As a professional cross-border e-commerce platform focusing on premium makeup, skincare, fragrance, and beauty tool products, we maintain unified shipping specifications for all users across all regions, eliminating regional discrimination, hidden charges, and differentiated service treatment. All shipping services are formulated based on standardized e-commerce operation norms, ensuring every customer enjoys a stable, reliable, and worry-free delivery experience during every shopping transaction.
Our core shipping service philosophy centers on fairness, transparency, and inclusivity, aiming to break the barriers of cross-border beauty shopping logistics and provide equal high-quality shipping services for all global consumers. Unlike traditional retail platforms that set tiered shipping fees or regional delivery restrictions, our platform adheres to a long-term, universal shipping benefit mechanism, focusing on optimizing every link from order confirmation to package signing. Every logistics process is standardized, institutionalized, and publicly transparent, allowing users to fully understand delivery rules before placing orders and eliminating unknown consumption risks and service uncertainties.

Free Global Shipping Commitment

We provide permanent free worldwide shipping services for all commodities available on our platform, covering all product categories including full-range makeup products, functional skincare essentials, long-lasting fragrances, and professional beauty tools. This free shipping policy applies to all orders unconditionally, with no minimum order amount requirements, no regional restrictions, no remote area surcharges, no cross-border handling fees, and no additional logistics service charges of any kind. All shipping costs, including international transportation fees, packaging fees, logistics handling fees, and transit management fees, are fully undertaken by our platform, bringing zero-logistics-cost beauty shopping experiences to global users.
The universal free shipping benefit is one of our core competitive advantages as a professional discounted beauty retail platform. We are committed to making high-end premium beauty products accessible to more consumers by cutting off all additional logistics expenses, allowing customers to focus on product selection and beauty experience rather than worrying about extra shopping costs. Whether customers purchase a single small beauty tool or multiple sets of skincare and fragrance combinations, they can always enjoy the full free shipping service without any threshold limitations or hidden consumption terms.

Order Processing and Dispatching Standards

All confirmed and fully paid orders will enter the unified warehouse processing queue immediately after successful payment verification. Our professional warehouse operation team strictly follows standardized order processing procedures to complete order information verification, product quality inspection, commodity sorting, professional packaging, and outbound dispatching within 1 to 3 working days. All orders are processed in the chronological order of payment completion, with no priority processing for individual orders, no special treatment for bulk orders, and no delayed processing for small orders, ensuring absolute fairness and uniformity in order processing efficiency for all users.
During the order processing period, we implement strict multi-link quality control mechanisms for all beauty products. For liquid skincare essences, toner products, and perfume commodities, staff will conduct tightness inspection to avoid leakage problems; for powdery makeup products such as eyeshadow, blush, and setting powder, extrusion resistance inspection is carried out to ensure product integrity; for beauty tools, functional and appearance inspections are completed one by one. Only products that pass all quality inspections will enter the packaging and outbound process, effectively ensuring that all dispatched commodities are intact, qualified, and meet retail sales standards.
Our warehouse team maintains standardized operating specifications all year round, with unified management of commodity storage, sorting, and outbound links. The inventory is updated in real time to avoid overselling and out-of-stock delays, and the daily processing capacity is fully matched with user order volume to ensure efficient order turnover. We always adhere to rigorous processing standards to lay a solid foundation for subsequent stable global delivery and create a reliable pre-delivery guarantee for every customer’s order.

Global Delivery Cycle Specification

We implement a unified global delivery cycle standard for all regions worldwide. After the order is successfully dispatched from the warehouse, the standard delivery time for all global orders is 6 to 12 working days. This delivery timeline is universally applicable to all service areas covered by the platform, with no differentiation between domestic and international regions, no speed priority for specific areas, and no customized delivery cycles for individual users. The platform does not provide expedited delivery services, speed-up channels, or optional differential logistics services, and all orders follow the same standard delivery process and cycle, maintaining consistent and fair logistics service standards for every global shopper.
The delivery cycle is calculated based on official working days, excluding weekends and official public holidays of logistics service providers. Users can check the real-time logistics transportation status, package transit records, and latest delivery progress through the order management page on the official website throughout the delivery period. We synchronize logistics data in real time to ensure transparent and traceable every transportation link, allowing customers to accurately grasp the order arrival progress and arrange product use plans in advance.
In the event of objective and uncontrollable factors including global logistics peak seasons, extreme weather conditions, international transportation route adjustments, customs routine inspections, and public health control measures, a slight delay in the standard delivery cycle may occur. All delays caused by objective factors are beyond human control, and the platform will actively synchronize the latest logistics dynamics through official channels to keep users informed. No additional fees or liability requirements will be imposed on customers for such objective delays, and we will assist users in tracking package progress throughout the process.

Professional Product Packaging Standards

To adapt to the long-distance cross-border transportation characteristics of beauty products, we adopt classified professional packaging solutions for different types of commodities to maximize product safety during transportation. For liquid and fragile products such as perfumes, facial essences, skincare lotions, and toners, we use leak-proof sealing technology, shockproof bubble wrapping, and reinforced carton packaging to effectively prevent liquid leakage, product collision, and structural damage during long-distance transit and multiple transshipments.
For solid makeup products including powder compacts, highlighters, bronzers, and lipsticks, we use customized fixed lining and compression-resistant outer packaging to avoid product fragmentation, shape deformation, and surface abrasion caused by extrusion and vibration during transportation. For various beauty tools such as makeup brushes, sponges, and cosmetic utensils, we adopt independent sealed packaging to keep products clean, hygienic, and free from dust and contamination during delivery.
All packages are affixed with standardized logistics identification labels, including product category labels, fragile product reminders, and logistics tracking codes, ensuring accurate classification, transportation, and distribution of packages. Our packaging standards are continuously optimized according to international cross-border transportation requirements, balancing packaging firmness, environmental protection, and portability, ensuring that all products reach customers in brand-new and intact condition.

Logistics Exception Handling Mechanism

We have established a complete and standardized logistics exception handling system to respond to various abnormal situations encountered during global transportation, including package delivery delays, package loss, product damage, wrong delivery, and incomplete package reception. Once users find any logistics abnormality after receiving the package or checking the logistics status, they can contact our official customer service team in a timely manner to initiate problem feedback and application processing.
Our professional after-sales team will verify the logistics abnormality situation within the specified time after receiving user feedback, confirm the cause and responsibility of the problem, and provide targeted compliant solutions according to unified policy standards. For logistics problems caused by platform and logistics side responsibilities such as package loss, serious damage, and wrong delivery, we will take full responsibility and provide free re-delivery, product replacement, or corresponding after-sales compensation services to fully protect users’ legitimate shopping rights and interests.
For abnormal situations caused by objective factors such as logistics route adjustments and routine customs inspections, our team will actively track the package recovery progress, synchronize real-time information with users, and assist users in completing subsequent receiving and processing work. We always adhere to the customer-oriented principle in handling logistics exceptions, avoid shirking responsibilities, and ensure every logistics problem can be properly and efficiently resolved.

Continuous Service Optimization

We take standardized and high-quality logistics services as an important support for the sustainable operation of the beauty e-commerce platform. In the long-term operation process, we will continuously optimize the global logistics transportation system, upgrade product packaging technology and materials, improve order processing efficiency, and strengthen the whole-process supervision of logistics links. We will maintain the core service advantages of full-site free shipping and unified global delivery cycle, continuously improve user logistics shopping experience, and create a safe, efficient, and worry-free cross-border beauty shopping logistics system for global users.