Terms of Purchase


General Provisions and Applicable Scope

These Terms of Purchase are formulated to standardize the transaction behaviors, rights, and obligations of both the platform and users in the online beauty shopping process, and apply to all users who browse platform pages, register accounts, place orders, and complete purchase transactions on our beauty e-commerce platform. All users who successfully complete order payment and generate valid transaction records on the platform shall be deemed to have fully understood and voluntarily recognized all contents of these terms, and shall abide by standardized transaction rules to complete all shopping behaviors. These terms cover the whole process of product transaction, order processing, logistics delivery, after-sales service, and transaction exception handling, ensuring the standardization, fairness, and transparency of all platform shopping transactions.
As the basic transaction specification for all beauty retail businesses of the platform, these terms constrain the rights and obligations of both transaction parties. The platform will provide users with qualified products, standardized logistics services, and perfect after-sales protection in accordance with the terms, and users will complete shopping transactions in accordance with standardized rules and abide by platform operation specifications, jointly maintaining a standardized and orderly online shopping transaction environment.

Product Transaction and Pricing Specifications

All commodities displayed and sold on the platform, including makeup, skincare, fragrance, and beauty tool products, are all screened and sold in compliance with retail specifications. All product prices displayed on the official website are the final transaction prices settled in unified USD, with transparent pricing, no hidden consumption items, no additional handling fees, service fees, and operation fees. The platform implements a long-term stable full-site discount mechanism, and all commodities enjoy up to 70% off preferential prices without threshold restrictions, enabling all users to enjoy consistent low-price preferential benefits.
All product display information including product pictures, parameter descriptions, efficacy introductions, and usage methods is true, accurate, and detailed, truly reflecting product attributes and characteristics. The platform strictly prohibits false publicity, exaggerated description, and misleading display, ensuring users’ full right to know before purchasing. Users can fully understand product information through platform display content and pre-sales consultation, and make independent shopping decisions based on personal needs and preferences.

Order Placement and Payment Rules

Users need to complete real-name account registration and basic information improvement before placing orders to ensure the authenticity and validity of account information and receiving information. When placing an order, users need to accurately select product specifications, quantities, and receiving addresses, and carefully check order information to avoid transaction abnormalities such as wrong goods delivery and failed receiving caused by information errors. After confirming the order information, users can complete payment through the platform’s official and secure payment channel.
The order officially takes effect immediately after successful payment, and both parties of the transaction shall perform their respective obligations in accordance with these terms. The platform shall complete order processing and delivery in accordance with standardized logistics rules, and users shall ensure that the receiving information is accurate and effective to cooperate with the completion of package delivery. All valid orders are protected by platform transaction rules, and neither party shall arbitrarily modify or terminate the transaction without legitimate reasons.

Order Processing and Delivery Obligations

After the order takes effect, the platform will complete order verification, product sorting, quality inspection, and professional packaging within 1 to 3 working days, and arrange outbound delivery in chronological order of payment. After successful shipment, all global orders will be delivered within a unified 6 to 12 working days cycle, with free global shipping service covering all orders, and users do not need to bear any logistics and delivery costs. The platform does not provide expedited delivery services, and all orders follow the same standard delivery cycle to ensure transaction fairness.
The platform is responsible for ensuring the integrity and qualification of delivered products, adopting professional packaging schemes to avoid product damage and leakage during transportation, and providing real-time logistics query services for users throughout the delivery period. We will actively track logistics progress and handle abnormal logistics problems to ensure the smooth completion of order delivery.

User Transaction Rights and Obligations

Users who complete valid platform transactions enjoy all official after-sales service rights and interests formulated by the platform, including 60-day free return service and 5-10 working days efficient refund service. Within the valid return period, users have the right to apply for free returns and refunds for non-satisfactory products in accordance with policy specifications, and enjoy zero-cost after-sales protection. Users also have the right to consult product information, query logistics progress, and put forward service suggestions and complaints, and the platform will respond to user demands in a timely manner.
Users shall abide by platform transaction norms and public order during shopping, and shall not use the platform for malicious order brushing, false transactions, batch malicious returns, and other abnormal transaction behaviors. Users shall purchase products for personal daily beauty use and legitimate daily care, and shall not resell, copy, or use platform products for illegal commercial purposes. For any abnormal transaction behaviors that damage platform operation order, the platform has the right to intercept orders, terminate transactions, and restrict subsequent shopping permissions.

Order Modification, Cancellation and Exception Handling

Users can apply for order information modification and order cancellation through official customer service channels before the order is shipped. After the order is successfully shipped, the order cannot be cancelled arbitrarily, and users can only complete after-sales processing through the platform’s standardized return and refund process. All order modification and cancellation operations need to comply with platform process specifications, and the platform will respond to user applications efficiently.
For transaction exceptions caused by platform system errors, product quality defects, wrong delivery, and leakage problems, the platform will take full responsibility and provide compliant solutions such as re-delivery, replacement, full refund, and compensation. For transaction exceptions caused by users’ personal information errors, wrong product selection, and subjective preference changes, the platform will handle them in accordance with unified after-sales policies to ensure fair and reasonable transaction processing results.

Term Update and Maintenance

We reserve the right to appropriately optimize and adjust these Terms of Purchase according to platform operation iteration and service upgrade needs. All updated terms will be publicly displayed on the official website page and take effect automatically after announcement. Continuous use of platform shopping services by users will be deemed as recognition and acceptance of the updated terms. We will always maintain standardized, transparent, and fair transaction rules, protect the legitimate rights and interests of both the platform and users, and maintain a stable and high-quality online beauty shopping transaction order.